September 11, 2022


Disclaimer: the companies you find on our site may provide compensation to us. We are able to provide you with unbiased research and information for free because of this potential compensation. Compensation, along with research, may determine the ranking and placement below. We appreciate the support!

If you are struggling to understand the current stock market and have a deep worry about your retirement future, then The Plug can help you find the right precious metals company to work with. Diversifying your portfolio to hedge against inflation may be your best option. One of the best methods to hedge inflation is through investment in precious metals like Gold, Silver, Platinum, and Palladium. 

The IRS allows investors to buy precious metals through a self-directed IRA. The IRA gives investors the same tax benefits as a Standard IRA or Roth IRA. The benefit to the investor is they have control over their investments. One such control is the ability to buy or sell your precious metals at any time and delay any tax implications till you start your distributions. The IRS has specific guidelines for Gold and Silver to be purchased within your IRA and since we are all not tax advisors and IRS agents, we need to work with the companies providing the most accurate and trustworthy information. 

Knowing which companies are the best choice to work with can be difficult. The internet is full of information and can make things more difficult and easier, at the same time. The Plug wants to help you by narrowing down all those options to get you to the best Gold and Silver IRA companies, so you don't need to start from scratch. 

Today, we are providing some details regarding Provident Metals an online retailer of precious metals, rare coins, and Numismatics. Provident Metals is set up as an online retailer for those looking to purchase with CASH or equivalent purchasing sources. However, they do offer IRA gold and silver. If you choose to work with Provident Metals for your IRA gold, understand the process as they don't appear to be focused on Gold and Silver IRAs like other businesses we have reviewed.

We hope the information provided helps you decide if they are a viable company for you to work with. Keep reading to get our information about the company, their offerings, and other details about customer satisfaction and support for their customers.

Have You Chosen A Gold IRA Provider?

The Plug's #1 Choice for Gold IRA Company is offering something Special - Get Your Bonus Today!

Why are they The Plug's #1 Choice for IRA investors?

They have ZERO Customer complaints!

They Provide a Free One-on-One Web Conference to "Learn More" 

They are Ranked by Money Magazine as "Best Overall in 2022"

Pro-Football Star Joe Montana invests with and Recommends Them!

Get a FREE Investment Learning Kit from our #1 Recommended IRA Investment company.  

Provident Metals an Online Gold and Silver Dealer

As an online retailer of precious metals, Provident Metals has a website and several offerings for those looking to purchase bullion, proofs, coins, rounds, and bars with CASH or within their self-directed IRA.

Their inventory is vast and includes the four main precious metals gold, silver, platinum, and palladium. You can find a variety of items that are minted by both sovereign mints and private mints around the world. 

Choosing Provident Metals means you will work with a company whose commitment is to "provide quality products with the best customer service in the industry"...

Based out of Dallas, Texas, Provident Metals does its business online or over the phone. Buy your precious metals after opening an account and get immediate buy prices. Need more information or prefer to discuss investment options with a live person? No problem, give them a call and discuss your current thoughts and get some additional help and support. 

Check out the Provident Metals website as they offer a variety of information for both the CASH buyer and IRA investor. Looking for rare coins, numismatics, Proofs, or IRA-qualified gold and silver? You have all those options at Provident Metals. 


What Products Are Available?

There are several products available at Provident Metals. They have your standard Gold and Silver Bullion but also offer a large variety of unique precious metals for investors or collectors. 

Below is a short list of items noted available on the website. Not all items are provided for review. Check the website for a comprehensive list of available products by Provident Metals.

Gold Coins, Bullion, Bars

  • American Gold Eagle Bullion
  • American Gold Eagle Proof
  • American Gold Buffaloes
  • Pre-33 Gold
  • Canada Gold Maple Coins
  • Canadian Gold Coins
  • Canadian Gold Bars
  • Australian Gold Kangaroos
  • Australian Lunar Gold
  • Perth Mint Gold Bars
  • Various Minted Gold Bars 

Silver Coins, Bullion, Bars

  • American Silver Eagle Bullion
  • American Silver Eagle Proof
  • Rolls of Silver Eagles
  • Special Occasion BU Silver Eagles
  • Certified Silver Eagles
  • Certified Silver Proof Eagles
  • American The Beautiful Coins
  • 40% Junk Silver
  • 90% Junk Silver
  • Morgan Silver Dollar
  • Peace Silver Dollar

Other Precious Metals and Offerings

Provident Metals is an online retailer of rare coins, Numismatics, and rounds. There are a variety of offerings on their website you can fish through. A few more offerings you may have interest in could include: 

Other Offerings

  • Copper Bullion Rounds
  • 1 oz Copper Rounds - various choices
  • 1 oz Panda Copper Round
  • 1 oz Buffalo Copper Round
  • 1 oz Standing Liberty Copper Round
  • 1 oz Copper Bars - various Banknote Bar
  • Copper Wheat Pennies
  • Platinum Eagles
  • Platinum Maples
  • Platinum Bars
  • Clad Coins - various options
  • 9/11 20th Anniversary Quarter Gold Plated
  • 1976 Bicentennial Prism Hologram Quarter Gold Plated
  • Various Printed Notes
  • $1 Educational Legal Tender Note
  • $1 Black Eagle/Buffalo Legal Tender Note
  • and more...

IRA Investing with Provident Metals

If you are an investor looking to purchase precious metals and wish to buy within a new Gold or Silver IRA or you have a current self-directed IRA then Provident Metals has bullion for you. 

If you are new to Gold IRAs, Provident Metals has a three-step approach to getting your ira open, funded, and your metals purchased. 

** Special note: based on The Plug's findings Provident Metals can assist you with your IRA, however, they are not a Gold IRA company that specializes in helping investors with a Gold IRA investment. If you are interested in more information about our 5 Best Gold IRA Companies you can find that information here. 

  • Step One - Open a Self-Directed IRA - Preferred Trust Company is the recommended company of choice if you do not have a preference. 
  • Step Two - Fund Your IRA - once you open your new IRA you are able to fund the IRA using several sources. You could A. Self-Fund with Annual Contributions B. Direct Transfer from existing retirement IRA C. Rollover funds from a qualified retirement account or past 401(k)
  • Step Three - Purchase Metals - now that the account is funded you are able to purchase Qualified precious metals 

Not mentioned in the Provident IRA information is that once the precious metals have been purchased you will need Provident Metals to transfer the items to secured storage or depository. IRA and IRS requirements are that a buyer cannot hold their precious metals personally if they are purchasing using money from their IRA. Therefore, you will need to choose a depository to have the metals delivered. Once you start taking distributions from your IRA after the age of 59 1/2 you may possess your precious metals or sell the metals and take the balance in cash. 

IRA Eligible Coins


American Eagle Proofs


American Eagle


American Buffalo


Canadian Maple Leaf


Australian Striped Marlin


Gold Canadian Eagle


Canadian Silver Soaring Eagle


Canadian Silver Eagle with Nest


Canadian Silver Maple Leaf


American Silver Eagle

What Other Services or Products are Offered?

If you are looking for a source to sell your precious metals, rare coins, Numismatics, rounds, or bars then Provident Metals is interested in making an offer. The process is reported to be quick and easy and you will get your payment quickly once the precious metals have been received. Here is the three-step process.

  1. Call and Speak with a Buyer - Lock in your price
  2. Once your price is locked in - ship your items
  3. Once received and verified - your payment will be made within 3 business days

For collectors looking for options to take care of their coins for storage, Provident Metals has a variety of offerings you may be interested in.

  • Coin and Bar Capsules
  • Specialty Coin Tubes
  • Bar and Round Tubes
  • Coin Care and Preservation recommendations

Is Provident Metals a Credible Business?

Based on the information we have accumulated, Provident Metals started offering precious metals in 2019. A relative newcomer to the precious metal industry, the business is viable and performing today. 

The Plug researches companies and gathers information from a variety of sources to provide you, the investor, with the most accurate information. Completing this research we will check sites such as the Better Business Bureau, Business Consumer Alliance, Trustpilot, TrustLink, Google Business Profile, Yelp, Facebook, and more. 

In our search of the Texas Corporation Commission, we found that Provident Metals Corp is a registered business and "Active" to transact. 

Therefore the fact is Provident Metals is a viable business and incorporated. The next step is to determine how the business fairs with online sources which would indicate the customer's experiences through reviews and complaints. Today we will review, and provide some snippets of information from the following sources. The Plug suggests that all investors or buyers of precious metals do their own due diligence before making a purchase. 

BBB Logo by The Plug
Yelp Logo
better business bureau for provident metals recap gold and silver dealer by the plug

The BBB recognizes Provident Metals Corp as an Accredited Business with an A+ rating. The business has been accredited since 2019 and has been in business for three years.

There have been 148 customer reviews with a 4.72 out of 5-Star Rating. This would indicate that the majority of the reviewer trust and have had good experiences with the business.

In three years, there have been 22 complaints filed and in the past 12 months, 5 complaints have been closed. This appears to be a high number of complaints based on our research of similar businesses in the precious metals niche.

Several of the most recent claims discuss the product not being shipped or being shipped and never received. The website indicates that orders above $1,000 being home delivered require a signature. Several orders were never received. The company appears to require the customer to file a lost package or stolen package with the police department prior to refund or replacement. Who is responsible for the insurance on the package in transit? We would suggest that you confirm this question and know the process if you are having the package delivered.

There were issues with being charged extra for delivery and there was a complaint that the product was to be purchased by a credit card and the system for Provident Metals online did not allow it to be switched from ACH to CC. While the CC number was on file the program didn't allow for the transaction, then the customer choose to cancel the order and was charged a fee for cancellation on the CC.

Make sure you understand all the details of the transaction before making a purchase. If you understand all the policies then when something goes sideways you know the process. 

provident metals yelp review

Yelp reviews are important as there is no paid accreditation. Some believe other sources that have business pay to belong can remove reviews and complaints.

Yelp shows 27 reviews for Provident Metals Corp. Based on those 27 reviews they have a 2.5 out of 5-Star Rating. As you can see in the photo above the majority of the reviews are 1-star. 

When you check out the reviews it appears that the majority of the reviews are from 2021 or older. 

One review of 2/5 stars mentions that he originally gave a 4-star review, but the review didn't show up in his opinion because it was not 5-star.

A customer purchased under $1000 and the package was lost. Provident Metals filed a claim, but then closed the claim and did not pay the customer. USPS recognized the lost package with a letter and the insurance still did not pay. According to the customer, Provident Metals was not helpful in this matter. 

trustpilot reviews and information for provident

Trustpilot notes 3,677 reviews for Provident Metals. 

The reviews rating is 3.0 out of 5.0-Stars

It appears the majority of the reviews note the company received 5/5 Stars with only a few below that number. Without going through all 3,677 reviews and doing my own math, I would question the validity that there are 90% excellent reviews. It is hard to believe that less than 3 percent of the reviews are below average and the company has 3/5 star rating.

There are several recent 2021 and 2022 reviews indicating the customer received the merchandise they purchased and had a good experience. 

One recent review indicated 5/5 stars, but the customer indicated that he purchased over $1000 worth of metals and therefore was supposed to sign for the package. The package was sent USPS and delivered to his mailbox. When he questioned this with the company they provided a signature that was not his.

A couple of the reviews indicated the packaging was fair and the coins moved around and received scratches. Since they were scratched they were not in prime condition and lost value.  

Pros and Cons of Provident Metals


  • eCommerce Store to buy 24 hours a day 7 days a week
  • Provide several sources of investment information for precious metals buyers
  •  Some prices are best in the business
  • Free Shipping for orders over $199
  • Signature required for purchases over $1000


  • Poor Customer Service - check reviews
  •  More negative than positive reviews
  • Delays in order process and tracking
  • Packaging not favorable and scratched coins
  • Not proactive in taking care of issues or replacing product when lost in the mail

Final Thoughts

As a bullion dealer, Provident Metals is a viable source for you to purchase from. If you are looking for gold, silver, copper, or other uniquely minted products they have a large assortment to choose from. 

As for the quality of customer service or how they handle transactions with issues, it appears they are poor at best. Not all buyers have had issues and therefore not every transaction will have a problem. We hope you have no issues and can provide feedback. But for a new company, they have had either severe growing pains or have not figured out how to provide better customer service. 

We would suggest that you tread lightly with any transactions with this company. We are not saying don't purchase from them, we are just saying consider the information before you transact. Understand their policies and procedures and even take the necessary steps to safeguard your purchases. If you would like further information on Provident Metals click here and we'll take you to their website. 

The Plug has reviewed several online retail bullion dealers. There are hundreds on the market for those customers looking to buy 1 gold coin, to those looking to divest their 401(k) and buy gold and silver bars and coins. Check out a few other businesses under our sitemap labeled online gold and silver retailers. We believe you will find a company that can offer you both the product and peace of mind in the transaction. 

With any company the market for physical precious metals is fluid and no company can guarantee a positive result. Understand the precious metals and rare coin market to make yourself educated on the process and means of pricing gold and silver coins. Make informed decisions, and we wish you the best of luck in your precious metals buying endeavors. 

Ready to Get Started with a Gold IRA? Click the GREEN button below. No purchase is necessary to get a FREE Gold IRA Kit!